Merchant Risk Specialist II: AI-Driven Ops & Compliance

WEX, Inc.; United States; Presencial; USD 56.000 - 67.000; Jornada completa

Descripción de la vacante

WEX, Inc. is seeking a Merchant Risk professional to setup and administer merchant accounts, term changes, and locations within our closed-loop acceptance system. You will balance financial risk with merchant experience while driving process improvements and automating workflows.

The role emphasizes audits, issue resolution, and cross-functional coordination to support $60B in annual settlements and $1B in processing fees. Strong analytical, compliance, and communication skills are required.

Formación

• Bachelor's degree and/or 2–4 years in a comparable operations role.
• Effective verbal and written communication skills.
• Results driven, action oriented and self-motivated.
• Flexible/Adaptable to change.
• Ability to collaborate cross-functionally with multiple teams and stakeholders.
• Intermediate knowledge of PC-based software with emphasis on spreadsheets and data management.
• Strong attention to detail and experience with quality audits.
• Experience managing high-volume financial transactions and ensuring regulatory compliance.
• Ability to interpret contract language and operational financial terms.
• Strong accounting, analytical, and problem solving skills.
• Excellent time management, prioritization, planning, and scheduling.
• Detail oriented and professional under pressure.
• Must pass a background check.

Responsabilidades

• Data entry and configuration of merchant financial terms such as interchange rate, payment terms, bank info, and fees.
• Respond to stakeholder requests with appropriate urgency.
• Manage maintenance requests with deadlines and minimal errors.
• Seek opportunities for efficiency and process improvement in stakeholder tasks.
• Ensure best practices for Bank/TIN changes and service level objectives.
• Investigate and resolve issues across technical, servicing, files, network, settlement, and billing areas.
• Build and maintain client satisfaction and advocate for merchant needs.
• Maintain internal controls and identify process improvements.
• Generate and review reports for audits and performance metrics.
• Lead projects within Merchant Risk and drive growth and change.

Conocimientos

Verbal & written communication

Cross-functional collaboration

Attention to detail

Time management

Problem solving

Educación

Bachelor's degree

Herramientas

AI tools

Descripción del empleo

WEX, Inc. is seeking a Merchant Risk professional to setup and administer merchant accounts, term changes, and locations within our closed-loop acceptance system. You will balance financial risk with merchant experience while driving process improvements and automating workflows.

The role emphasizes audits, issue resolution, and cross-functional coordination to support $60B in annual settlements and $1B in processing fees. Strong analytical, compliance, and communication skills are required.