Merchant Risk & Operations Specialist II

WEX; United States; A distancia; USD 56.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health Savings Account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Descripción de la vacante

WEX is seeking a Merchant Risk Operations professional to set up newly contracted merchants and manage ongoing configurations across multiple financial terms and locations. You will balance risk with a positive merchant experience while driving process improvements and leveraging automation to scale operations.

Responsibilities include data entry of contract terms, issue investigation, reporting, and cross-functional collaboration to ensure timely and accurate settlement and compliance with

Formación

• Bachelor’s degree and/or 2-4 years of experience in a comparable operations role.
• Strong verbal and written communication skills.
• Results driven, action oriented and self-motivated.
• Ability to collaborate cross-functionally with multiple teams.
• Intermediate knowledge of PC-based application software with emphasis on spreadsheets and data management.

Responsabilidades

• Data entry and configuration of merchant financial contract terms (interchange rate, payment terms, depository bank information, fees).
• Responding to requests from stakeholders with appropriate urgency.
• Manage maintenance or other requests including adjustments and setups within deadlines with minimal errors.
• Identify opportunities for efficiency and process improvement while executing stakeholder support tasks.
• Ensure best practices for Bank/TIN changes and meet service level objectives.
• Investigation and resolution of issues across technical, servicing, electronic files, network, settlement, site, reporting, and billing.
• Build and sustain client relationships and advocate for merchant needs.
• Oversee auditing, compliance with internal controls, and error reduction.
• Produce and validate reporting, including volume and performance tracking.

Conocimientos

Verbal communication

Written communication

Attention to detail

Analytical thinking

Cross-functional collaboration

Educación

Bachelor’s degree

Herramientas

Excel

Descripción del empleo

WEX is seeking a Merchant Risk Operations professional to set up newly contracted merchants and manage ongoing configurations across multiple financial terms and locations. You will balance risk with a positive merchant experience while driving process improvements and leveraging automation to scale operations.

Responsibilities include data entry of contract terms, issue investigation, reporting, and cross-functional collaboration to ensure timely and accurate settlement and compliance with