Merchant Payment Solutions Consultant

Bank of America; Spokane (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Bank of America in Spokane, WA seeks a professional to provide payment processing solutions to small business clients via referrals from internal partners. You will consult on processing solutions, pricing, and technology enhancements while strengthening client relationships and retention.

You will engage with merchants to understand needs, deliver tailored solutions, and collaborate with cross-functional teams to protect revenue and grow the book of business.

Qualifications

• 2 to 4+ years of sales experience.
• Relationship building and customer focus.
• Oral and written communication.
• Problem solving and negotiation skills.
• Time management and teamwork.
• Pipeline management and referral sales.
• Highly motivated to succeed in a performance driven environment.
• Technical expertise in merchant solutions.
• Strong attention to detail.

Responsibilities

• Uses consultative sales to provide merchant payment solutions for small business clients via various channels.
• Works toward sales and revenue goals while balancing quality and risk.
• Maintains adequate phone coverage and adheres to scheduling.
• Collaborates with internal partners to tailor payment solutions for clients.
• Builds a sales pipeline through inbound and outbound activities.
• Identifies external prospects and may attend trade shows.
• Keeps records updated and complies with policies and SLAs.
• Engages existing clients to strengthen long-term relationships and retention.
• Conducts pricing and strategy discussions balancing client needs with revenue goals.
• Partners with cross-functional teams to resolve client concerns and improve outcomes.
• Analyses client risk and recommends payment/tech improvements to grow relationships.
• Acts as a trusted advisor on payment trends and processing efficiencies.
• Maintains quality, accuracy, and regulatory compliance.

Skills

Client Experience Branding

Client Solutions Advisory

Customer and Client Focus

Payment Processing

Pipeline Management

Consulting

Oral Communications

Referral Management

Written Communications

Financial Analysis

Interpret Relevant Laws Rules and Regs

Issue Management

Risk Management

Client Retention Strategies

Education

High School Diploma / GED

Job description

Bank of America in Spokane, WA seeks a professional to provide payment processing solutions to small business clients via referrals from internal partners. You will consult on processing solutions, pricing, and technology enhancements while strengthening client relationships and retention.

You will engage with merchants to understand needs, deliver tailored solutions, and collaborate with cross-functional teams to protect revenue and grow the book of business.