Merchant Growth & Engagement Specialist

American First Finance; Coppell (TX); Hybrid; USD 40,000 - 65,000; Full time

Job summary

American First Finance is looking for an Inside Merchant Growth Specialist (IMGS) to drive same-store sales growth and manage remote merchant relationships. The specialist will coach merchants, monitor trends, and ensure consistent engagement through outbound calls.

The ideal candidate will have a background in inside sales with a strong work ethic and be comfortable in a fast-paced environment. This position plays a crucial role in increasing program utilization and growing revenue.

Qualifications

• At least one year of inside sales or phone sales experience.
• Consistent work history, verifiable on resume.
• Computer literate and able to operate common office machines.

Responsibilities

• Grow funded volume within assigned merchant portfolio.
• Increase merchant utilization, reactivation, and retention.
• Coach merchants on sales strategies to increase financing adoption.
• Execute 65–75 daily outbound calls to drive engagement.

Skills

Sales experience

Multi‑tasking

Basic math calculations

CRM tracking

Bilingual

Education

High school diploma or equivalent

Job description

American First Finance is looking for an Inside Merchant Growth Specialist (IMGS) to drive same-store sales growth and manage remote merchant relationships. The specialist will coach merchants, monitor trends, and ensure consistent engagement through outbound calls.

The ideal candidate will have a background in inside sales with a strong work ethic and be comfortable in a fast-paced environment. This position plays a crucial role in increasing program utilization and growing revenue.