Merchant Growth & Adoption Lead

Bask Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Bask Health is seeking a Customer Growth Manager to help our existing merchants grow their direct-to-consumer telehealth businesses. You will identify growth opportunities, strengthen adoption, and build long-term relationships with entrepreneurs and healthcare-technology customers.

You will work with customer success, sales, product, and other teams to coordinate expansion initiatives and drive account value while ensuring retention and satisfaction across an assigned portfolio.

Qualifications

• 3+ years of experience in customer success, account management, customer growth, or a closely related post-sale commercial role.
• At least 2 full years of genuine post-sale customer relationship ownership.
• Recent, substantive experience working directly with e-commerce businesses, online merchants, or merchant-facing commerce software.
• Experience using CRM or customer success management tools.

Responsibilities

• Manage growth initiatives across an assigned portfolio of existing merchant accounts.
• Identify opportunities to expand account value and platform adoption.
• Build relationships with entrepreneurs, business owners, and customer decision-makers.
• Develop account growth plans aligned with customer objectives.
• Analyze customer engagement and product usage to identify expansion opportunities.
• Coordinate with sales on commercial proposals and expansion opportunities.
• Maintain accurate CRM records of expansion opportunities and follow-up activity.
• Track account growth plans, customer goals, and commercial next steps.
• Support renewal conversations when they involve account growth opportunities.

Skills

Customer growth

Account management

CRM

Data-driven

Cross-functional collaboration

Sales coordination

Tools

Salesforce

HubSpot

Gainsight

Job description

Bask Health is seeking a Customer Growth Manager to help our existing merchants grow their direct-to-consumer telehealth businesses. You will identify growth opportunities, strengthen adoption, and build long-term relationships with entrepreneurs and healthcare-technology customers.

You will work with customer success, sales, product, and other teams to coordinate expansion initiatives and drive account value while ensuring retention and satisfaction across an assigned portfolio.