Merchant Growth Coach - Inside Sales, Remote

FirstCash; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FirstCash Holdings, Inc. seeks an Inside Merchant Growth Specialist to drive same-store sales by managing remote merchant relationships and outbound engagement. Success is measured by increased funding activity and portfolio performance.

Ideal candidates bring at least 1 year of inside sales, strong communication, and the ability to multitask in a fast-paced environment. Bilingual applicants are encouraged to apply.

Qualifications

• Proven Sales Experience:At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.
• Consistency is a must:We are looking for business professionals with a consistent work history, verifiable on their resume.
• Ability to perform basic math calculations proficiently
• Ability to multi-task in a fast-paced environment
• Computer literate and able to operate common office machines.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!

Responsibilities

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
• Increase merchant utilization, reactivation, and retention
• Build and maintain strong relationships with merchant partners
• Proactively identify and address performance or engagement gaps
• Coach merchants on sales strategies to increase financing adoption
• Monitor trends and intervene to sustain production growth
• Execute 65–75 daily outbound calls to drive engagement
• Maintain accurate CRM tracking and manage a prioritized pipeline

Skills

Phone sales

CRM usage

Multitasking

Consistent work history

Basic math

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

FirstCash Holdings, Inc. seeks an Inside Merchant Growth Specialist to drive same-store sales by managing remote merchant relationships and outbound engagement. Success is measured by increased funding activity and portfolio performance.

Ideal candidates bring at least 1 year of inside sales, strong communication, and the ability to multitask in a fast-paced environment. Bilingual applicants are encouraged to apply.