Merchant Growth & Training Specialist

American First Finance; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and merchant growth within a dedicated territory, delivering in-store and virtual training to increase financing awareness and usage.

You will maintain strong merchant relationships, conduct regular store visits, and coordinate solutions with sales leadership and internal teams to ensure CRM accuracy and territory scheduling.

Qualifications

• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

Strong integrity

Measurable sales goals

Face-to-face relationship-building

Urgency and customer service

High energy and organized

Driver's license and car insurance

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and merchant growth within a dedicated territory, delivering in-store and virtual training to increase financing awareness and usage.

You will maintain strong merchant relationships, conduct regular store visits, and coordinate solutions with sales leadership and internal teams to ensure CRM accuracy and territory scheduling.