Inside Merchant Growth Specialist

FirstCash, Inc.; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

FirstCash, Inc. is looking for an Inside Merchant Growth Specialist to drive merchant sales and manage client relationships. The specialist will focus on increasing merchant usage, initiating daily outbound calls, and fostering growth within a designated merchant portfolio. Candidates must demonstrate proven sales experience, effective communication skills, and the ability to thrive in a demanding environment.

This position offers the opportunity to play a significant role in boosting revenue by strengthening merchant partnerships and improving program utilization.

Qualifications

• At least one year of inside sales or phone sales experience.
• Consistent work history verified on the resume.
• Minimum Age: 18 years old.

Responsibilities

• Grow funded volume within assigned merchant portfolio.
• Increase merchant utilization, reactivation, and retention.
• Execute 65-75 daily outbound calls to drive engagement.

Skills

Proven Sales Experience

Ability to perform basic math calculations

Computer literacy

Multi-tasking in a fast-paced environment

Bilingual

Education

High School Diploma, GED, or equivalent experience

Job description

Inside Merchant Growth Specialist

The Inside Merchant Growth Specialist (IMGS) drives same‑store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance.

Essential Duties & Responsibilities

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
• Increase merchant utilization, reactivation, and retention
• Build and maintain strong relationships with merchant partners
• Proactively identify and address performance or engagement gaps
• Coach merchants on sales strategies to increase financing adoption
• Monitor trends and intervene to sustain production growth
• Execute 65‑75 daily outbound calls to drive engagement
• Maintain accurate CRM tracking and manage a prioritized pipeline

Minimum Requirements & Qualifications

• Proven Sales Experience: At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.
• Consistent work history verified on the resume
• Ability to perform basic math calculations proficiently
• Ability to multi‑task in a fast‑paced environment
• Computer literate and able to operate common office machines
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!

Success Factors

• Consistent activity and disciplined outreach
• Effective coaching that drives merchant performance
• Ownership of portfolio growth and results

Impact

You will play a critical role in driving revenue growth by strengthening merchant partnerships and increasing program utilization.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology‑driven point‑of‑sale payment solutions, both dedicated to serving cash‑ and credit‑constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre‑owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non‑recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease‑to‑own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

FirstCash Holdings, Inc. is an Equal Opportunity Employer. FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail] or [phone] Ext. 1.

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