Merchant Collections Analyst I: Protect Revenue

Global Payments Inc.; Jeffersonville (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Global Payments Inc. is seeking a Loss Analyst I to join the Merchant Collections Team. You will help protect revenue by resolving balances, identifying risks, and partnering with teams across the business to drive strong financial outcomes and positive customer experiences.

The role emphasizes learning payments, influencing business results, and contributing to Global Payments' mission to enable commerce worldwide.

Qualifications

• Experience building positive relationships with customers while managing sensitive financial conversations.
• Strong problem-solving and analytical skills to assess account info and risks.
• Ability to manage competing priorities in a fast-paced environment.
• Effective verbal and written communication to influence outcomes.
• Proactive, accountable mindset focused on goals and continuous development.

Responsibilities

• Drive recovery outcomes by managing delinquent merchant accounts and securing payment resolutions.
• Influence risk decisions through investigation of account activity and risk mitigation.
• Educate merchants on balances, fees, chargebacks and payment options.
• Collaborate with cross-functional teams to resolve issues and accelerate resolutions.
• Identify trends and root causes to improve processes and reduce future losses.

Skills

Analytical thinking

Problem solving

Communication skills

Attention to detail

Relationship building

Job description

Global Payments Inc. is seeking a Loss Analyst I to join the Merchant Collections Team. You will help protect revenue by resolving balances, identifying risks, and partnering with teams across the business to drive strong financial outcomes and positive customer experiences.

The role emphasizes learning payments, influencing business results, and contributing to Global Payments' mission to enable commerce worldwide.