Loss Analyst I: Protect Revenue & Resolve Delinquencies

Global Payments; Jeffersonville (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Global Payments in Indiana is seeking a Loss Analyst I to join our Merchant Collections Team. You will help protect revenue by resolving balances and guiding merchants through payment options, while collaborating across the business to minimize risk and improve outcomes.

The role emphasizes analytical work, cross-functional teamwork and proactive communication to maintain healthy merchant accounts and support company-wide financial performance.

Qualifications

• Experience building positive relationships with customers in sensitive financial conversations.
• Strong problem-solving and analytical skills to assess account information and risks.
• Excellent verbal and written communication with ability to influence outcomes.

Responsibilities

• Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses.
• Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions to protect from future exposure.
• Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options.
• Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues and accelerate resolution timelines.
• Identify trends and root causes of losses and share insights to improve processes and reduce risk.

Job description

Global Payments in Indiana is seeking a Loss Analyst I to join our Merchant Collections Team. You will help protect revenue by resolving balances and guiding merchants through payment options, while collaborating across the business to minimize risk and improve outcomes.

The role emphasizes analytical work, cross-functional teamwork and proactive communication to maintain healthy merchant accounts and support company-wide financial performance.