Merchandiser - Retail Displays & Customer Experience (PTO)

Total Wine & More; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Tuition assistance

Career development

Job summary

Total Wine & More in Orlando, FL is seeking Store Team Members referred to as Merchandisers to maximize inventory, support online orders, and maintain a safe, compliant store environment. Roles include merchandising, sales, front-end duties, and occasional deliveries, with a focus on delivering exceptional customer service.

Candidates should have 1–3 years in retail, familiarity with POS systems, and a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience in retail preferred.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Orlando, FL is seeking Store Team Members referred to as Merchandisers to maximize inventory, support online orders, and maintain a safe, compliant store environment. Roles include merchandising, sales, front-end duties, and occasional deliveries, with a focus on delivering exceptional customer service.

Candidates should have 1–3 years in retail, familiarity with POS systems, and a flexible schedule including evenings and weekends.