Merchandiser/Order Writer

Jobtailor; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mondelēz in the Boston area seeks a reliable Retail Merchandiser to represent the brand in stores, perform DSD merchandising, stock displays, and build relationships with store personnel to drive in-store excellence.

You will use Salesforce on an iPad to order products, capture display photos, and communicate insights to the Retail Territory Manager. The role requires a positive attitude, reliability, and ability to lift up to 25 lbs.

Qualifications

• Customer service skills and store relationship abilities are required.
• Salesforce proficiency for inventory and ordering tasks.
• Retail merchandising and product handling experience expected.
• Strong communication and independence are valued traits.

Responsibilities

• Represent Mondelēz in stores with professionalism and commitment to excellence.
• Deliver outstanding customer service to store teams and shoppers.
• Execute daily store visits following DSD Merchandising Excellence guidelines.
• Capture display photos via the Digital Merchandising Initiative (DMI).
• Build and maintain relationships with backroom receivers, store managers, and staff.
• Order product via iPad using Salesforce to maintain stock levels.
• Implement displays and ensure compliance with plans negotiated by the Retail Territory Manager.
• Support seasonal sales and new product launches with merchandising activity.
• Communicate store insights and opportunities to the Retail Territory Manager.

Skills

Customer Service

Salesforce Proficiency

Retail Merchandising

Relationship Building

Product Handling

Education

High School Diploma or GED

Valid Driver's License

Tools

iPad

Salesforce

Digital Merchandising Initiative

Job description

• Represent Mondelēz in stores with professionalism, positivity, and commitment to excellence
• Deliver outstanding customer service to store teams and shoppers
• Execute daily store visits following Mondelēz’ Direct Store Delivery (DSD) Merchandising Excellence
• Capture display photos via the Digital Merchandising Initiative (DMI)
• Build and maintain relationships with backroom receivers, store managers, and other store personnel
• Order product via iPad using Salesforce to maintain in-stock conditions for shelves and displays
• Implement promotional displays and ensure compliance with Retail Territory Manager-negotiated plans
• Follow daily schedules and priorities set by the Retail Territory Manager
• Support seasonal sales, new product launches, and high-visibility merchandising events
• Communicate store-level insights, issues, and opportunities to the Retail Territory Manager and management team
• Lift, bend, and move products while maintaining safety and compliance

Requirements

• Be at least 18 years of age
• Have a valid driver's license issued by the state in which the person resides
• High School Diploma or GED preferred; or can earn your GED while gaining the skills
• 1-3 years of experience in retail or consumer goods preferred
• Positive and professional attitude; self-motivated and able to work independently
• Ability to drive a personal vehicle with valid insurance coverage to a variety of store locations; mileage will be reimbursed
• Ability to perform repetitive lifting, bending, and carrying up to 25 lbs; occasionally pushing and pulling over 50 lbs
• Live within 25-35 miles of the primary location: Dorchester, MA
• Schedule availability required: 4 days a week and 1 weekend day

Core Competencies

Demonstrates strong customer service skills and the ability to build relationships with store personnel while executing merchandising strategies effectively. Proficient in using Salesforce for inventory management and committed to maintaining safety and compliance during product handling.

Highest-signal resume keywords

• Customer Service
• Salesforce Proficiency
• Retail Merchandising
• Relationship Building
• Product Handling

Hard Skills

• Retail Experience
• Merchandising Execution
• Inventory Management
• Product Ordering
• Display Compliance

Soft Skills

• Positive Attitude
• Self-Motivation
• Professionalism
• Independence
• Communication

Certifications & Qualifications

• Valid Driver's License
• High School Diploma or GED

Industry Keywords

• Direct Store Delivery
• Consumer Goods
• Store Visits
• Promotional Displays
• Safety Compliance

Tools & Technologies

• IPad
• Digital Merchandising Initiative