Merchandiser & Customer Experience Specialist

The TJX Companies, Inc.; Boston (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance options

Dental & vision benefits

Scholarship program

Paid holidays

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, invites you to join a high-energy team dedicated to delivering an outstanding customer experience. The role involves serving customers, processing transactions, promoting programs, and supporting store operations to maintain a clean, organized environment.

candidates should bring strong communication, multi-tasking ability, and be comfortable working flexible hours in a fast-paced retail setting.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers.
• Upholds a positive store culture with honesty and integrity.
• Accurately rings purchases/returns and counts change per procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and procedures.
• Prepares merchandise for the sales floor per standards.
• Participates in store recovery throughout the day.
• Maintains cleanliness and recovery across the store.
• Responds to feedback and adheres to policies.
• Supports shrink reduction and safety initiatives.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Physical ability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, invites you to join a high-energy team dedicated to delivering an outstanding customer experience. The role involves serving customers, processing transactions, promoting programs, and supporting store operations to maintain a clean, organized environment.

candidates should bring strong communication, multi-tasking ability, and be comfortable working flexible hours in a fast-paced retail setting.