Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Novato (CA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls, part of the TJX family, seeks an energized associate to deliver exceptional customer service and maintain a clean, organized store. You will engage with customers, support store operations, and promote loyalty programs while upholding merchandising standards.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced retail setting. Competitive pay and benefits accompany a flexible schedule and team-oriented culture.

Qualifications

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows established procedures.
• Prepares merchandise for the sales floor following procedures and standards.
• Participates in store recovery and keeps the sales floor clean and organized.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety programs.

Skills

customer service

flexible schedule

communication

organization

multi-tasking

adaptability

retail experience

Job description

Marshalls, part of the TJX family, seeks an energized associate to deliver exceptional customer service and maintain a clean, organized store. You will engage with customers, support store operations, and promote loyalty programs while upholding merchandising standards.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced retail setting. Competitive pay and benefits accompany a flexible schedule and team-oriented culture.