Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Lebanon (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) matching

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union access

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., invites you to join a team focused on delivering a highly satisfied customer experience in a fast-paced store environment. You may be cross-trained to support multiple areas and are expected to uphold safety and loss-prevention standards while contributing to a positive store culture.

Responsibilities include accurately processing transactions, promoting loyalty programs, maintaining merchandising standards, and ensuring a clean, organized sales floor.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., invites you to join a team focused on delivering a highly satisfied customer experience in a fast-paced store environment. You may be cross-trained to support multiple areas and are expected to uphold safety and loss-prevention standards while contributing to a positive store culture.

Responsibilities include accurately processing transactions, promoting loyalty programs, maintaining merchandising standards, and ensuring a clean, organized sales floor.