Retail Customer Experience Specialist

The TJX Companies, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Employee assistance program (EAP)

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., offers a vibrant team environment focused on delivering an exceptional customer experience. You will engage with customers, follow customer experience principles, and maintain a clean store environment while supporting various areas as needed.

Candidates should have strong communication, organization, and multitasking abilities, with a willingness to adapt to changing needs and store operations. Benefits and competitive compensation are provided.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures.
• Initiates and participates in store recovery and cleanliness of the sales floor.

Skills

Customer service

Flexibility

Communication

Multitasking

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., offers a vibrant team environment focused on delivering an exceptional customer experience. You will engage with customers, follow customer experience principles, and maintain a clean store environment while supporting various areas as needed.

Candidates should have strong communication, organization, and multitasking abilities, with a willingness to adapt to changing needs and store operations. Benefits and competitive compensation are provided.