Merchandise Operations Specialist

Anakeesta; Gatlinburg (TN); On-site; USD 54,371,000 - 77,438,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

Employee discounts on food and merch

Free admission for employees and their

Generous pass exchange program with 지역

Job summary

Anakeesta is seeking a Merchandise Operations Specialist in Gatlinburg, TN. You will handle item setup, data management, and PAR-level maintenance, supporting replenishment decisions with accuracy and analysis.

Responsibilities include PO entry, inventory counts, reporting, and data cleanup across store and warehouse systems. A detail-oriented approach and proficiency in Excel and inventory software are essential to ensure correct product information and optimal stock levels.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in retail data entry, inventory, purchasing, receiving, warehouse operations, reporting is preferred.
• Proficiency with inventory and purchasing systems such as Eatec is preferred.
• Proficiency in Microsoft Excel for data organization, filtering, and analysis.
• Strong data-entry, accuracy, and attention to detail; understanding of PAR levels and cycle counts.

Responsibilities

• Create and maintain SKUs for properties and merchandise categories.
• Enter and maintain product descriptions, costs, retail prices, pack quantities, UPCs, PAR levels, vendor information, and other item identifiers.
• Review information for missing details and errors before system entries.
• Enter purchase orders accurately and monitor open orders and delivery progress.
• Perform routine data cleanup and address discrepancies in records.
• Support cycle counts and inventory accuracy across locations.
• Analyze sales and inventory data to support replenishment decisions and markdown opportunities.
• Collaborate with cross-functional teams on new store openings, product launches, and inventory initiatives.

Skills

Data entry

Inventory systems

Analytical thinking

Excel proficiency

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor's preferred

Tools

Eatec

Excel

Job description

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $23.00 HourlyMerchandise Operations Specialist

Position Summary

Responsibilities include item and SKU creation, purchase-order entry, PAR-level maintenance, replenishment support, cycle counts, inventory analysis, reporting, and database accuracy. This detail-oriented position uses inventory systems, sales data, and analytical thinking to support effective merchandise decisions. This position does not primarily select products or develop merchandise assortments.

Responsibilities

Item Setup & Data Management

• Collect and review product, vendor, purchasing, and inventory information from approved digital sources and accurately enter it into company systems.
• Create and maintain SKUs for assigned properties and merchandise categories.
• Enter and maintain product descriptions, costs, retail prices, pack quantities, UPCs, PAR levels, vendor information, and other item identifiers in accordance with established data-entry standards and procedures.
• Review incoming information for missing details, inconsistencies, or errors before completing system entries.
• Validate completed entries against source information to ensure accuracy.
• Perform routine database maintenance and data cleanup.
• Identify and correct duplicate, incomplete, outdated, or inaccurate records.
• Maintain accurate product, vendor, pricing, purchasing, and inventory information across company systems.

Purchase Orders & Replenishment

• Enter purchase orders accurately and promptly based on information provided by the Merchandise Planner/Buyer.
• Monitor open purchase orders, delivery schedules, and receiving progress.
• Assist with routine reorders and replenishment based on approved PAR levels, current inventory, sales activity, and direction from the Merchandise Planner/Buyer.
• Evaluate inventory needs and recommend adjustments to store and warehouse PAR levels.
• Maintain pack quantities, UPCs, PAR levels, and other identifiers to improve reorder and replenishment processes.
• Research and assist with resolving purchase-order, pricing, shipping, receiving, and item-setup discrepancies.
• Communicate order and inventory concerns to the appropriate team members.

Inventory Management & Accuracy

• Support scheduled cycle counts and physical inventories across retail and warehouse locations.
• Enter inventory-count results and assist with researching and resolving discrepancies.
• Review inventory information for negative balances, duplicate items, receiving errors, and incorrect units of measure.
• Monitor inventory levels to help identify out-of-stocks, overstocks, aging inventory, and replenishment needs.
• Partner with the Merchandise Planner/Buyer to execute approved plans for slow-selling, aging, or excess inventory.
• Support ongoing efforts to improve inventory accuracy across all properties.
• Partner with Warehouse, Receiving, and Store Operations teams to help maintain accurate and efficient product flow.

Reporting & Analysis

• Compile, organize, and analyze sales, inventory, and product-performance data.
• Support the Merchandise Planner/Buyer by providing information used to develop seasonal strategies, sales plans, and financial targets.
• Prepare routine sales, inventory, replenishment, purchase-order, and exception reports.
• Use analytical thinking to identify inventory and data opportunities, research discrepancies, solve problems, and support informed decisions.
• Analyze product performance and inventory levels to recommend markdown opportunities.
• Prepare clear and accurate markdown documents for distribution to and execution by Store Operations teams.
• Assist with SKU rationalization by identifying inactive, duplicate, or underperforming items.
• Monitor product and inventory performance and communicate concerns and recommended actions to the Merchandise Planner/Buyer.

Cross-Functional & Operational Support

• Collaborate with the Merchandise Planner/Buyer, Warehouse, Receiving, Store Operations, Marketing, and leadership teams to support sales and inventory objectives.
• Respond to routine product, purchasing, and inventory questions from internal teams.
• Assist with new store openings, seasonal transitions, product launches, and other merchandise initiatives through item setup and inventory support.
• Support other departments and locations across all Anakeesta properties during high-volume or critical operating periods to help provide a high level of guest service.
• Assist with guest product inquiries and return requests as needed.
• Perform other data-entry, purchasing, inventory, analytical, and operational duties as assigned.

Qualifications

What You Need

• High school diploma or equivalent required; associate or bachelor's degree in business administration, supply chain management, data analytics, or a related field is preferred.
• Previous experience in retail data entry, inventory, purchasing, receiving, warehouse operations, reporting, or a related role is preferred.
• Proficiency with inventory and purchasing systems such as Eatec is preferred.
• Proficiency in Microsoft Excel, including the ability to organize, filter, review, and analyze data.
• Strong data-entry skills with a high level of speed and accuracy.
• Basic understanding of purchase orders, inventory replenishment, PAR levels, and cycle counts.
• Strong analytical and problem-solving skills with the ability to identify inconsistencies and research discrepancies.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and meet recurring deadlines.
• Ability to communicate findings and recommendations clearly.
• Ability to work independently and collaboratively across multiple departments and properties.
• Ability to maintain accurate and confidential company records.

Perks of Working with Us

• Competitive pay
• Paid time off
• Medical, dental, and vision insurance
• Employee discounts on food and merchandise
• Free admission for employees and immediate family
• Generous pass exchange program with area attractions

About Us

Anakeesta is a mountaintop adventure park in Gatlinburg, Tennessee, offering exceptional dining, retail, and outdoor experiences. We are committed to supporting our guests and team members by creating a safe, efficient, and enjoyable work environment.

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