GOTC Retail Supervisor

Anakeesta; Gatlinburg (TN); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Free parking

Competitive pay

Paid time off

Medical, dental, and vision Insurance

Life insurance

401K

Free admission for employees and their

Job summary

Anakeesta is seeking a Retail Supervisor in Gatlinburg, TN to lead and develop our retail team at our iconic Smokies location. You will coach staff, ensure accurate merchandising, and maintain high guest service standards in a fast-paced environment.

Responsibilities include supervising cash handling, POS training, inventory awareness, and collaboration with the Retail Manager to meet sales targets while upholding safety and presentation standards.

Qualifications

• Experience leading sales/retail teams.
• Strong customer service background.
• Familiarity with POS transactions and cash handling.

Responsibilities

• Supervise retail staff.
• Coach and develop staff to meet sales, service and standards objectives.
• Ensure merchandise is displayed and labeled properly.
• Monitor inventory levels and top/low selling items.
• Assist in store displays and promotions.
• Train associates on product knowledge.
• Address performance concerns with staff.
• Maintain store cleanliness and safety standards.
• Create and manage staff schedules.
• Collaborate with Retail Manager on staff meetings and targets.
• Support sales staff in achieving goals.
• Handle customer questions and issues professionally.
• Present a professional appearance and conduct.

Skills

Leadership

Sales experience

Customer service

POS knowledge

Staff coaching

Cash handling

Merchandising

Training staff

Team communication

Tools

Point of Sale (POS)

Job description

Job Details

Job Location: Anakeesta - Gatlinburg, TN 37738 Salary Range: $18.32 Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it! Join the Anakeesta family, build your career and discover the magic in the mountains!

Anakeesta is seeking Retail Supervisors that support the management team by training and guiding retail staff to represent the originality and authenticity of all the products that we offer at Anakeesta. They will be a role model to sales associates, and knowledgeable about all items and products.

Responsibilities

• Supervise retail staff
• Coach and develop staff to meet sales, service and standards objectives
• Consistently ensure that merchandise is properly displayed and marked
• Continuous awareness/communication of inventory amounts, top selling items and low selling items
• Work on store displays
• Personal knowledge of merchandise, as well as ability to train associates in knowledge of merchandise
• Coach, counsel, encourage, recruit, train, and discipline employees
• Evaluate on-the-job performance
• Ensure merchandise is clean and ready to be displayed
• Maintain inventory
• Keep up with fluctuating supply and demand
• Recognize associates that are performing well, as well as those that are improving
• Ensure promotions are accurate and merchandised to the company’s standards
• Train staff to use Point of Sale system for all transactions, inventory, ordering, and reconciliation
• Utilize information technology to record sales figures for data analysis and forward planning.
• Ensure standards for quality, guest service, health and safety are met
• Ensure guests are taken care of in a polite and courteous manner
• Maintain store's cleanliness and health and safety measures
• Assist in creating schedules and organize and distribute staff schedules
• Partner with Retail Manager to conduct staff meetings
• Help retail sales staff achieve sales targets
• Manage different departments within the store
• Handle customer questions, complaints, and issues with professionalism
• Always makes a professional presentation both in dress and mannerism
• Clock in and out using Point of Sales system to record actual hours worked
• Other duties as assigned

QualificationsQualifications

• 18 years of age or older
• Previous leadership experience in sales and retail
• Experience with cash transactions and credit cards
• Experience in stocking and displaying products
• Great customer/guest experience background
• Knowledge of and previous experience using Point of Sales
• Ability to coach and direct team members
• Ability to address performance/behaviors and have conversations regarding accountability.
• Able to work in all-weather conditions.
• Available to work days, nights, weekends and holidays
• Willingness to complete CPR/AED training

Physical Requirements

• Able to lift up to 50 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl
• Must be able to stand and/or walk for long periods of time on uneven ground

Perks

• Work with an enthusiastic team and create lasting memories
• Free parking
• Competitive pay
• Paid time off
• Medical, dental, and vision Insurance
• Life insurance
• 401K
• Free admission for employees and their immediate family
• Employee discounts on food and merchandise
• Generous pass exchange program with area attractions