Communication Specialist/ Dispatcher

Anakeesta; Gatlinburg (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free parking

Competitive pay

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Employee discounts

Job summary

Anakeesta in Gatlinburg, TN seeks a Communications Specialist / Dispatcher to coordinate interdepartmental communications and dispatch team members for daily park operations.

The role requires handling radio channels, responding to requests, and coordinating with local emergency services while upholding safety and guest experience standards.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel.
• Minimum typing speed of 40 words per minute required.
• CPR and First Aid certification required, or willingness to obtain within one year of hire.
• Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check.

Responsibilities

• Coordinate and maintain efficient communication between departments to ensure smooth daily operations.
• Monitor radio channels and dispatch team members as needed.
• Respond promptly to operational, maintenance, and guest service requests.
• Coordinate with Emergency Services for various emergencies.
• Represent Anakeesta with friendly, professional conduct and strong guest service.
• Operate CAD system and basic math for dispatch duties.

Skills

Typing 40 wpm

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High school diploma or equivalent

CPR and First Aid certification

Tools

CAD system

Job description

Job Details

Job Location: Anakeesta - Gatlinburg, TN 37738

Salary Range: $17.12 Hourly

Job Summary

The Communications Specialist / Dispatcher at Anakeesta is responsible for coordinating and maintaining efficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves as a central point of contact, ensuring timely resolution of issues while supporting safety protocols and enhancing the overall guest experience. Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position. The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies.

Your Responsibilities

Core Expectations & Professional Standards

• Represent Anakeesta with genuine friendliness, care, and pride in your work
• Maintain a professional appearance and high standards of personal hygiene
• Be punctual, dependable, and flexible with scheduling, including evenings, weekends, holidays, and overtime as needed

Work Ethic & Professional Standards

• Exhibit strong self-motivation, discipline, and commitment to continuous improvement
• Effectively prioritize and complete tasks in a timely manner
• Adapt quickly to changing priorities and a fast-paced environment
• Demonstrate the ability to multitask while maintaining accuracy and attention to detail
• Remain calm, think clearly, and respond effectively in high-pressure or emergency situations

Teamwork & Guest Experience

• Foster a team-oriented environment by supporting and collaborating with coworkers
• Provide exceptional guest service by anticipating needs and taking initiative within company guidelines
• Communicate clearly and professionally using approved methods
• Use strong interpersonal, problem-solving, and conflict-resolution skills
• Create a welcoming atmosphere by maintaining a friendly demeanor, including smiling and making eye contact

Integrity & Professional Judgment

• Maintain strict confidentiality and exercise sound judgment with sensitive information
• Uphold company values with dignity and respect in all interactions
• Embrace new ideas and demonstrate a willingness to learn new technologies

Functional Skills & Abilities

• Communicate effectively with guests and team members
• Ability to learn and operate a Computer Aided Dispatch system (CAD)
• Perform basic math functions accurately (addition, subtraction, multiplication, division)
• Operate company vehicles when required (valid driver's license required)
• Follow instructions, retain information, and execute tasks reliably

Physical & Environmental Requirements

• Ability to sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs
• Ability to lift and carry up to 50 lbs (with assistance) using proper safety techniques
• Perform repetitive tasks involving hands, arms, and body movements
• All other duties as assigned

Qualifications

• Must be at last 18 years of age.
• High school diploma or equivalent required.
• Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel.
• Minimum typing speed of 40 words per minute required.
• CPR and First Aid certification required, or willingness to obtain within one year of hire.
• Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check.

Perks of Working With Us

• Work with an enthusiastic team and help create lasting memories.
• Free parking.
• Competitive pay.
• Paid time off.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Free admission for employees and their immediate family.
• Employee discounts on food and merchandise.
• Generous pass exchange program with area attractions.

About Us

Anakeesta is an award-winning theme park in Gatlinburg, TN, offering unique outdoor experiences at the top of the Smoky Mountains. We are committed to creating meaningful, memorable experiences for both our guests and team members.

Be a Breath of Fresh Air