Merchandise Operations Lead

tsainternal; Southfield (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

More benefits

Job summary

The Salvation Army Thrift Store in Southfield, MI is seeking a Merchandise Processing Supervisor to oversee daily production tasks, lead a team, and ensure quality control. The role emphasizes meeting production and sales goals, maintaining workflows, and delivering an excellent shopping experience for customers.

You’ll guide the production team, monitor metrics, manage inventory, and coordinate supply orders while upholding safety and store policies.

Qualifications

• High School Diploma or GED required.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency including payroll systems.
• Ability to pass pre-employment drug test and background check.
• Basic math skills.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

English communication

Following directions

Basic math skills

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store in Southfield, MI is seeking a Merchandise Processing Supervisor to oversee daily production tasks, lead a team, and ensure quality control. The role emphasizes meeting production and sales goals, maintaining workflows, and delivering an excellent shopping experience for customers.

You’ll guide the production team, monitor metrics, manage inventory, and coordinate supply orders while upholding safety and store policies.