Merchandise Processing Supervisor — Thrift Store Ops & Quality

salvarmycareers; South Lyon (MI); On-site; USD 20,000 - 24,000; Full time

Job summary

The Salvation Army Thrift Store in South Lyon, MI is seeking a Merchandise Processing Supervisor to oversee the production team and ensure efficient operations. The role focuses on meeting production and sales goals, quality control, and a smooth shopping experience for customers.

You will direct daily tasks, train staff, perform inspections, and track production metrics while coordinating with management on policies and procedures.

Qualifications

• High School Diploma or GED is required.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency including payroll systems.
• Ability to pass pre-employment drug test and background check.
• Basic math skills.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Direct complaints and concerns appropriately to management.

Skills

Team leadership

Quality control

Inventory control

Production metrics

Communication

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store in South Lyon, MI is seeking a Merchandise Processing Supervisor to oversee the production team and ensure efficient operations. The role focuses on meeting production and sales goals, quality control, and a smooth shopping experience for customers.

You will direct daily tasks, train staff, perform inspections, and track production metrics while coordinating with management on policies and procedures.