Merchandise Manager: Lead, Train & Wow Customers

Five Below; Columbus (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking a Merchandise Manager in Columbus, GA to lead the Freight team and store associates under the Store Manager. You will ensure merchandising standards, drive sales, manage inventory, and uphold SOPs while delivering a WOW customer experience.

You will model leadership, manage on-duty shifts, train staff, and set the tone for a high-energy, customer-focused, results-driven store environment with strong teamwork and accountability.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of management experience.
• Strong communication and leadership skills.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Ensures Merchandise Movement Process is flawlessly executed.
• Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party.
• Responsible for opening and closing store procedures.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Assists in staff scheduling.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Uses financial reporting to drive business opportunities.
• Assists payroll process and ensures budget is in line with plan.
• Assists in merchandising procedures.
• Responsible for maintaining assigned zone.
• Sets and maintains Market Plan, Signage, and other Merchandise Sets.
• Ensures the execution of company Inventory Integrity process.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Leads Asset Protection and Safety processes and holds associates accountable
• Delivers exceptional customer service through personal contact with customers
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Leads and ensures Five Below’s Packaway Process is completed within timeframes provided
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Team Leadership

Education

High School Graduate or equivalent

Job description

Five Below is seeking a Merchandise Manager in Columbus, GA to lead the Freight team and store associates under the Store Manager. You will ensure merchandising standards, drive sales, manage inventory, and uphold SOPs while delivering a WOW customer experience.

You will model leadership, manage on-duty shifts, train staff, and set the tone for a high-energy, customer-focused, results-driven store environment with strong teamwork and accountability.