Mercedes-Benz Service Advisor

Mills Automotive Group; Hampton (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Medical coverage

401K

Paid time off

Work-life balance

Job summary

Mercedes Benz of Hampton is seeking a dynamic, customer-focused Service Advisor to join one of the fastest-growing service teams in the Hampton Roads area. You will greet customers, collect information, report symptoms, and prepare estimates, while delivering an outstanding customer experience.

The role emphasizes follow-through, clear communication, and integrity in work. A long-term career with ongoing development and comprehensive benefits is offered at the dealership.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• High energy and integrity; long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

High energy level

Integrity

Communication skills

Job description

Summary Mercedes Benz of Hampton is seeking a dynamic, customer focused Service Advisor. If you are ready to go to the next level and excited for an opportunity to enter the world of luxury car service, have a bounce in your step and a smile on your face, a proven track record of providing great customer service, have a high degree of respect for following proven processes, and a desire to work on one of the fastest growing service teams in the Hampton Roads area. We provide an excellent working environment with industry leading compensation. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Incredible compensation plan
• Schedules designed to provide work/life balance
• Ongoing career development
• Health, Dental, Medical
• 401K
• Paid Time Off

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About The Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 store to 40+. We understand the importance of employee growth and promote from within. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have monthly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.