Meraki Wireless Engineer

audittelinc; Cincinnati (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

audittelinc is seeking a network engineering professional in Cincinnati to provide advanced Meraki support across client environments. The role focuses on diagnosing incidents, configuring dashboards, and guiding junior engineers.

The ideal candidate has strong Meraki product experience, excellent problem-solving ability, and a customer-focused mindset to communicate resolutions clearly. Collaboration with the team is essential to optimize networks and reliability.

Qualifications

• Meraki expertise with dashboards, switches and access points.
• Strong troubleshooting skills for complex network issues.
• Ability to communicate technical solutions clearly to clients.
• Experience mentoring junior engineers is a plus.

Responsibilities

• Provide technical support for Meraki solutions across client environments.
• Escalate complex issues and guide junior engineers as the escalation point.
• Engage with clients to explain resolutions and network enhancements.
• Identify and implement network improvements using Meraki features.
• Maintain documentation of client networks, configurations, and troubleshooting steps.

Skills

Meraki expertise

Analytical mindset

Customer-focused

Team player

Job description

Key Responsibilities:

• Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
• Understand RF Optimization and 802.11.
• Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
• Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
• Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
• Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience:

• Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
• Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.
• Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
• Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.