Meraki Wireless Engineer

Audit-Tel Inc; Cincinnati (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

Audit-Tel Inc. is seeking a Network Engineer with strong Cisco Meraki experience to provide advanced support and guide junior engineers.

You will manage Meraki dashboards, switches, and access points while addressing client network incidents with clear communication and effective troubleshooting. The role emphasizes RF optimization, 802.11, and proactive client engagement to ensure high satisfaction and reliable network performance.

Qualifications

• Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points.
• Excellent troubleshooting skills for diagnosing complex network issues.
• Skilled in client interactions and communicating technical solutions clearly.
• Ability to mentor and support junior engineers in a team setting.

Responsibilities

• Advanced Meraki support: diagnose and resolve network incidents across client environments.
• Understand RF Optimization and 802.11.
• Act as escalation point for complex Meraki-related issues and guide junior engineers.
• Proactively engage with clients to ensure high satisfaction and clear communications on resolutions.
• Identify and implement network improvements using Meraki features for better performance.
• Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Skills

Meraki expertise

Analytical mindset

Customer-focused

Team player

Tools

Meraki Dashboards

Meraki Switches

Meraki Access Points

Job description

Key Responsibilities:

• Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.


• Understand RF Optimization and 802.11.


• Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.


• Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.


• Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.


• Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience:

• Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.


• Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.


• Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.


• Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.