Mental Health Patient Access Coordinator – Front Desk

HIAAH; Brookfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career advancement opportunities

Training and professional development

Employee discounts

Company events and celebrations

Wellness resources

Job summary

HIAAH is seeking a dependable Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations across multiple locations in the United States. The role directly impacts billing accuracy by ensuring intake information is complete and correct from the start.

You will manage patient calls, schedule appointments, verify demographics and insurance, and maintain EHR records, contributing to smooth operations and excellent patient experience.

Qualifications

• 1+ year experience in medical front desk, scheduling, or healthcare administration.
• Strong communication and multitasking skills.
• High attention to detail and reliability.
• Comfortable working in a fast-paced environment.

Responsibilities

• Answer incoming patient calls and assist with scheduling.
• Schedule new and returning patient appointments.
• Collect and verify patient demographics and insurance information.
• Ensure all patient information is accurate and complete at intake.
• Confirm active insurance and identify potential issues before visits.
• Manage cancellations, reschedules, and confirmations.
• Coordinate provider schedules across multiple locations.
• Support in-person patient check-in when needed.
• Maintain accurate records in EHR systems.

Skills

Front desk experience

Scheduling

Insurance verification

EHR systems

Communication skills

Tools

EHR software

Practice management software

Job description

HIAAH is seeking a dependable Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations across multiple locations in the United States. The role directly impacts billing accuracy by ensuring intake information is complete and correct from the start.

You will manage patient calls, schedule appointments, verify demographics and insurance, and maintain EHR records, contributing to smooth operations and excellent patient experience.