Medical Front Desk / Patient Access Coordinator - Part Time

HIAAH; Brookfield (CT); On-site; USD 27,552 - 37,195; Part time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

HIAAH is a growing mental health practice in Brookfield, CT, currently seeking a dependable Medical Front Desk / Patient Access Coordinator. This part-time role, requiring 10-25 hours per week, plays a critical function in patient scheduling and intake accuracy.

Success in this position hinges on strong communication, multitasking, and meticulous attention to detail. Candidates with 1+ year of medical front desk experience are encouraged to apply, with Spanish-speaking ability preferred.

Qualifications

• 1+ year experience in medical front desk, scheduling, or healthcare admin.
• Comfortable working in a fast-paced environment.

Responsibilities

• Answer incoming patient calls and assist with scheduling.
• Collect and verify patient demographics and insurance information.
• Manage cancellations, reschedules, and confirmations.

Skills

Strong communication skills

Multitasking

Attention to detail

Reliability

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Join a Growing Mental Health Practice

HIAAH is a multi-state behavioral health group practice with over 60 providers across 7 states. We are seeking a dependable and detail-oriented Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations.

This role plays a key part in ensuring patients are scheduled efficiently and that all intake information is accurate and complete from the start.

What You’ll Do

• Answer incoming patient calls and assist with scheduling
• Schedule new and returning patient appointments
• Collect and verify patient demographics and insurance information
• Ensure all patient information is accurate and complete at intake
• Confirm active insurance and identify potential issues before visits
• Manage cancellations, reschedules, and confirmations
• Coordinate provider schedules across multiple locations
• Support in-person patient check-in when needed
• Maintain accurate records in EHR systems

What Makes This Role Important

This role directly impacts billing accuracy and revenue by ensuring that patient information, scheduling, and intake are completed correctly the first time. Errors at this stage can lead to claim denials and delays.

What We’re Looking For

• 1+ year experience in medical front desk, scheduling, or healthcare admin
• Strong communication and multitasking skills
• High attention to detail and reliability
• Comfortable working in a fast-paced environment

Preferred

• Mental health or medical office experience
• Spanish-speaking preferred; Arabic a strong plus

Schedule & Compensation

• Part-Time
• 10-25 hours per week
• $20–$27/hour (based on experience)