Medical Scheduler and Patient Access Specialist

HIAAH PC; Brookfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Paid time off

Career advancement opportunities

Training and professional development

Employee discounts

Company events and celebrations

Wellness resources

Job summary

HIAAH is seeking a dependable Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations across our multi-state behavioral health practice. You will help ensure patients are scheduled efficiently and intake information is accurate from the start.

Responsibilities include answering calls, scheduling, verifying demographics and insurance, and coordinating provider schedules at multiple locations.

Qualifications

• 1+ year experience in medical front desk, scheduling, or healthcare administration.
• Strong communication and multitasking skills.
• High attention to detail and reliability.

Responsibilities

• Answer incoming patient calls and assist with scheduling.
• Schedule new and returning patient appointments.
• Collect and verify patient demographics and insurance information.
• Ensure all patient information is accurate and complete at intake.
• Confirm active insurance and identify potential issues before visits.
• Manage cancellations, reschedules, and confirmations.
• Coordinate provider schedules across multiple locations.
• Support in-person patient check-in when needed.
• Maintain accurate records in EHR systems.

Skills

Scheduling

Medical front desk

Healthcare administration

Spanish language

Tools

EHR systems

Job description

Description

Join a Growing Mental Health Practice

HIAAH is a multi-state behavioral health group practice with over 60 providers across 7 states. We are seeking a dependable and detail-oriented Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations.

This role plays a key part in ensuring patients are scheduled efficiently and that all intake information is accurate and complete from the start.

What You'll Do

• Answer incoming patient calls and assist with scheduling
• Schedule new and returning patient appointments
• Collect and verify patient demographics and insurance information
• Ensure all patient information is accurate and complete at intake
• Confirm active insurance and identify potential issues before visits
• Manage cancellations, reschedules, and confirmations
• Coordinate provider schedules across multiple locations
• Support in-person patient check-in when needed
• Maintain accurate records in EHR systems

What Makes This Role Important

This role directly impacts billing accuracy and revenue by ensuring that patient information, scheduling, and intake are completed the first time correctly. Errors at this stage can lead to claim denials and delays.

Benefits

• Performance-based bonuses
• Health insurance
• Paid time off
• Career advancement opportunities
• Training and professional development
• Employee discounts
• Company events and celebrations
• Wellness resources

Requirements

What We're Looking For

• 1+ year experience in medical front desk, scheduling, or healthcare administration
• Strong communication and multitasking skills
• High attention to detail and reliability
• Comfortable working in a fast-paced environment

Preferred:

• Mental health or medical office experience
• Spanish-speaking preferred; Arabic a strong plus
• 1-3 years of experience