Mental Health Intake Specialist – Patient Access

HAHHH; Webster, Northern (MA, KY); Hybrid; USD 23,000 - 41,000; Full time

Job summary

Harrington Hospital is seeking an Intake Specialist for the Adult Mental Health program at the Webster Campus. The role supports clinical operations with heavy telephone intake, patient data collection, registration, and appointment scheduling.

Responsibilities include verifying insurance, obtaining authorizations, handling billing inquiries, and assisting with coverage across sites. Requires 2 years of office experience and strong customer service skills.

Qualifications

• Two years of office experience.
• Typing speed 40 wpm required.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Handle heavy telephone intake and patient registration.
• Schedule appointments and manage front-desk duties.
• Verify insurance and obtain authorizations as needed.
• Process co-pays and balance cash drawer daily.
• Assist with coverage for other sites and staff training.

Skills

Typing 40 wpm

Phone handling

Bilingual English/Spanish

Education

High School diploma

Secretarial/medical field coursework

Tools

Meditech

Allscripts

Job description

Harrington Hospital is seeking an Intake Specialist for the Adult Mental Health program at the Webster Campus. The role supports clinical operations with heavy telephone intake, patient data collection, registration, and appointment scheduling.

Responsibilities include verifying insurance, obtaining authorizations, handling billing inquiries, and assisting with coverage across sites. Requires 2 years of office experience and strong customer service skills.