Patient Intake & Scheduling Specialist

UMass Memorial Health; Iowa (LA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health seeks an Intake Specialist to support the outpatient mental health services. The role involves heavy telephone intake, patient registration, appointment booking, collecting patient data and insurance information, and ensuring accurate accounts.

The position requires strong communication and a patient-focused approach. Reporting to the Operations Manager, you will verify authorizations, resolve billing inquiries, and assist with coverage across sites.

Qualifications

• Heavy telephone intake, patient registration, booking appointments.
• Typing and data-entry with accuracy.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Handle day-to-day clerical tasks for department operations.
• Verify insurance coverage and authorizations for new/existing patients.
• Manage scheduling, reception duties, and patient flow.

Skills

Typing 40 wpm

Multitasking

Customer service

Communication skills

Team player

Bilingual Eng/Span (plus)

Education

HS diploma

Medical/Secretarial training

Tools

Meditech

Allscripts

Job description

UMass Memorial Health seeks an Intake Specialist to support the outpatient mental health services. The role involves heavy telephone intake, patient registration, appointment booking, collecting patient data and insurance information, and ensuring accurate accounts.

The position requires strong communication and a patient-focused approach. Reporting to the Operations Manager, you will verify authorizations, resolve billing inquiries, and assist with coverage across sites.