Mental Health Practice Front Office Coordinator

Geode Health; Fort Mill (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Geode Health invites applications for a Practice Assistant at our Fort Mill, SC office. This role supports front-office and clinical operations, ensuring a seamless experience for patients and providers while upholding Geode Health’s mission to make mental healthcare accessible, affordable, and effective.

The Practice Assistant is the first point of contact, handling scheduling, patient intake, referrals, and payments, while coordinating with providers and the team to maintain accurate records

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort answering the phone – you will serve our existing patient population. A self-starter, go-getter.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records and support efficient office workflows.
• Assist providers and clinical staff with administrative needs to keep the practice running smoothly.
• Collect payment for services and document co-pays, coinsurance, and balances.

Skills

Customer service

Time management

Communication

Phone handling

Teamwork

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health invites applications for a Practice Assistant at our Fort Mill, SC office. This role supports front-office and clinical operations, ensuring a seamless experience for patients and providers while upholding Geode Health’s mission to make mental healthcare accessible, affordable, and effective.

The Practice Assistant is the first point of contact, handling scheduling, patient intake, referrals, and payments, while coordinating with providers and the team to maintain accurate records