Mental Health Front Office Coordinator

Lifestance-Health; The Woodlands (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage daily front office operations at our The Woodlands practice location, ensuring quality service for in-person and remote patients and clinicians.

Starting compensation is $22.00 per hour, with quarterly bonus/incentive potential. Responsibilities include scheduling, patient check-in/out, insurance verification, and telehealth support in a HIPAA-compliant environment.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).

Responsibilities

• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide exceptional customer service, responding quickly and appropriately to patient needs.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.

Job description

LifeStance Health is seeking a Practice Coordinator to manage daily front office operations at our The Woodlands practice location, ensuring quality service for in-person and remote patients and clinicians.

Starting compensation is $22.00 per hour, with quarterly bonus/incentive potential. Responsibilities include scheduling, patient check-in/out, insurance verification, and telehealth support in a HIPAA-compliant environment.