Administrative Assistant

A Step To Wellness; Millersville (MD); Hybrid; USD 21,000 - 30,000; Part time

Job summary

A Step To Wellness in Millersville, MD is seeking an Administrative Assistant for a part-time hybrid role (10am–2pm, Mon-Fri). You will support daily operations, answer calls, greet clients, and help coordinate tele-psychiatry sessions.

Responsibilities include scheduling, maintaining records (electronic and paper), basic billing and insurance verification, preparing documents, managing correspondence, and assisting the provider’s calendar to keep the office welcoming and efficient.

Qualifications

• Minimum one year of administrative support in healthcare preferred.
• Experience with scheduling, billing, and records management.
• Ability to handle confidential information with discretion.

Responsibilities

• Manage phone calls and greet clients with professionalism.
• Schedule appointments and coordinate tele-psychiatry sessions.
• Maintain electronic and paper records.
• Handle basic billing and insurance verification tasks.
• Prepare documents and forms as needed.
• Manage correspondence and organize files.
• Support the provider’s calendar to keep the office running smoothly.
• Ensure the office environment is welcoming and efficient.
• Uphold confidentiality and patient-centered service.

Skills

Admin & clerical

Insurance verification

Phone etiquette

Healthcare admin experience

EHR & telehealth

Confidentiality

Organization & reliability

Education

Post-secondary education

Job description

Company Description

A Step To Wellness is a psychiatric practice led by a nurse practitioner with over two decades of experience caring for individuals across the lifespan. The practice is dually certified in psychiatry and family medicine and is dedicated to improving the lives of people managing mental health disorders. Care is person-centered, grounded in active listening, thoughtful questioning, and current advancements in psychiatric treatment. The practice prescribes medications for a range of conditions including anxiety, depression, bipolar disorder, and ADHD. Services include same-day appointments and tele-psychiatry, with office hours Monday–Friday, 9 a.m.–6 p.m.

Role Description

The Administrative Assistant is a part-time, hybrid role based in Millersville, MD, with some work-from-home flexibility. The hours are 10am-2pm,Monday through Friday. This role supports daily operations by managing phone calls, greeting clients, scheduling appointments, and coordinating tele-psychiatry sessions. The Administrative Assistant will maintain electronic and paper records, handle basic billing and insurance verification tasks, and prepare documents and forms as needed. Additional responsibilities include managing correspondence, organizing files, supporting the provider’s calendar, and ensuring that the office environment is welcoming and efficient. The position requires professionalism, discretion, and a commitment to compassionate, patient-centered service.

Qualifications

• Strong administrative assistant and clerical skills, including scheduling, record-keeping, and document management.
• Working knowledge of the insurance verification process
• Professional phone etiquette and communication skills for interacting with clients, families, and healthcare partners.
• Experience providing executive administrative assistance or office support in a healthcare or similar setting.
• Proficiency with basic computer applications, electronic health records, and telehealth platforms.
• Ability to maintain confidentiality, manage sensitive information, and work with minimal supervision.
• Post-secondary education or medical office experience is preferred.
• Strong organizational skills, attention to detail, and reliability in a part-time hybrid work environment.