Mental Health Clinic Care Coordinator – Hiring Incentive

Transformations Care Network; Seattle (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Dependent coverage

Domestic partner coverage

Job summary

Lightheart Mental Health in Seattle is seeking a Clinic Care Coordinator to support administrative operations and patient care coordination. The role emphasizes superior customer service, HIPAA compliance, and proficient use of EMR and telehealth tools.

You will work with providers across locations to ensure timely scheduling, documentation, and patient support. The position offers on-site responsibilities with a focus on accuracy, professionalism, and compassionate patient interaction,

Qualifications

• High school diploma or equivalent required.
• Active healthcare provider certification in WA State preferred (MA/CNA/EMT or similar).

Responsibilities

• Answer calls professionally and respond to voicemails.
• Guide patients through troubleshooting telehealth apps and patient portals.
• Process medication prior authorizations.
• Support providers with administrative duties and paperwork.
• Answer general questions about the practice and services.
• Collaborate with team members to resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling and collect financial information.
• Document promptly in the EMR.
• Provide admin support and regulatory compliance assistance.
• Handle medication refill requests per policy.
• Train new team members as needed.
• Track completion of required patient files and paperwork.
• Maintain on-site medication handling procedures.
• Potentially train in Interventional Treatment support.
• Maintain dependable attendance as per schedule.
• Assist with waitlist management.
• Adhere to professional dress code.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

HIPAA compliance

Computer proficiency

Phone skills

Professionalism

Education

High school diploma or equivalent

Tools

EMR

Microsoft Office

Patient portal

Job description

Lightheart Mental Health in Seattle is seeking a Clinic Care Coordinator to support administrative operations and patient care coordination. The role emphasizes superior customer service, HIPAA compliance, and proficient use of EMR and telehealth tools.

You will work with providers across locations to ensure timely scheduling, documentation, and patient support. The position offers on-site responsibilities with a focus on accuracy, professionalism, and compassionate patient interaction,