Mental Health Clinic Care Coordinator — Scheduling & Access

Transformations Care Network; Reston (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K plan

Onboarding and training

Job summary

Columbia Mental Health, a member of Transformations Care Network, is seeking a Clinic Care Coordinator to deliver exceptional administrative support and patient service. The role involves handling calls, guiding patients through telehealth tools, processing prior authorizations, and coordinating between patients and providers.

You will work in a fast-paced environment, maintain patient confidentiality, and support the care team with scheduling, documentation, and regulatory compliance.

Qualifications

• Ability to maintain patient confidentiality and HIPAA compliance.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Proficiency with Microsoft Office and EMR systems.
• Strong customer service and phone skills.

Responsibilities

• Answer phone calls professionally and respond to voicemails.
• Guide patients through telehealth applications and patient portals.
• Process medication prior authorizations.
• Support providers with administrative duties and paperwork.
• Provide information about the practice and services.
• Coordinate care between patients and providers.
• Schedule patient appointments and relay financial information as needed.
• Document accurately in the EMR and maintain compliance.

Skills

Customer service

Multitasking

Professionalism

HIPAA compliance

Strong communication

Empathy

Teamwork

Time management

Detail-oriented

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Phone systems

Job description

Columbia Mental Health, a member of Transformations Care Network, is seeking a Clinic Care Coordinator to deliver exceptional administrative support and patient service. The role involves handling calls, guiding patients through telehealth tools, processing prior authorizations, and coordinating between patients and providers.

You will work in a fast-paced environment, maintain patient confidentiality, and support the care team with scheduling, documentation, and regulatory compliance.