Mental Health Clinic Care Coordinator - Patient Scheduling

Transformations Care Network; Annapolis (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Low-cost virtual care

Dependent coverage

401K

Job summary

Columbia Mental Health, a part of Transformations Care Network, is seeking a Clinic Care Coordinator to provide essential administrative support and exceptional customer service within a fast-paced mental health setting.

The role focuses on coordinating care, scheduling, and facilitating communication between patients and providers while maintaining HIPAA compliance and compassionate service. A high school diploma and strong organizational skills are required.

Qualifications

• High school diploma or equivalent.
• Detail-oriented, organized, and able to manage time effectively.
• Professional appearance and demeanor with patients.
• Excellent written and verbal communication; teamwork under stress.
• Ability to protect patient confidentiality under HIPAA.

Responsibilities

• Answer phone calls professionally and respond to voicemails promptly.
• Guide patients through troubleshooting telehealth applications and patient portals.
• Process medication prior authorizations.
• Assist providers with administrative duties including documentation and forms.
• Answer general questions about the practice and services.

Skills

Customer service

Time management

Attention to detail

Professional communication

Teamwork

Medical office experience

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR familiarity

Job description

Columbia Mental Health, a part of Transformations Care Network, is seeking a Clinic Care Coordinator to provide essential administrative support and exceptional customer service within a fast-paced mental health setting.

The role focuses on coordinating care, scheduling, and facilitating communication between patients and providers while maintaining HIPAA compliance and compassionate service. A high school diploma and strong organizational skills are required.