Mental Health Clinic Admin & Prescriber Support

Transformations Care Network; Bridgeville (Allegheny County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Low-cost virtual care

Dependent and domestic partner cover

401K

Job summary

New Directions Mental Health, part of Transformations Care Network, is seeking a Prescriber Medical Administrative Assistant to support clinicians in a fast-paced mental health setting. You will handle calls, scheduling, prior authorizations, and coordination between clients and providers.

Ideal candidates bring strong communication, confidentiality, and multi-tasking abilities; a patient, empathetic approach is essential to quality care and teamwork in the clinic.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible.
• Strong time management skills, detail oriented and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Disposition to work in a fast-paced environment with attention to detail.

Responsibilities

• Answer phones and provide professional, accurate, satisfactory answers to questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers in administrative tasks.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy and assist with medication authorizations.
• Support therapists and psychiatric providers and manage waitlists.
• Prepare client files for providers.
• Ensure office processes and policies are followed.

Skills

Excellent communication

Patient and empathetic

Time management

Team collaboration

Professionalism

Google Drive proficiency

Phone systems familiarity

Confidentiality

Education

High school diploma or equivalent

Tools

Google Drive

Job description

New Directions Mental Health, part of Transformations Care Network, is seeking a Prescriber Medical Administrative Assistant to support clinicians in a fast-paced mental health setting. You will handle calls, scheduling, prior authorizations, and coordination between clients and providers.

Ideal candidates bring strong communication, confidentiality, and multi-tasking abilities; a patient, empathetic approach is essential to quality care and teamwork in the clinic.