Prescriber Administrative Assistant

Transformations Care Network; Massachusetts; On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Opportunities for career growth

Nurturing work environment

Job summary

A mental health service provider in Massachusetts seeks a Prescriber Administrative Assistant to support clinicians by handling client calls, scheduling, and managing insurance authorizations. Ideal candidates should possess a high school diploma, excellent communication skills, and a focus on patient care and organization. This role offers competitive hourly compensation and a collaborative work environment focused on improving mental health services.

Qualifications

• Excellent written and verbal communication skills needed.
• Must be patient, empathetic, adaptable, and flexible.
• Strong organizational skills required.

Responsibilities

• Answer phones and take clients' calls.
• Schedule client appointments and manage waitlists.
• Assist providers with administrative tasks.

Skills

Excellent written and verbal communication skills

Patient and empathetic

Strong time-management skills

Detail-oriented and organized

Customer service skills

Familiarity with complex phone systems

Computer skills, familiarity with Google Drive

Education

High school diploma or equivalent

Job description

Join to apply for the Prescriber Administrative Assistant role at Transformations Care Network.

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Administrative Assistant, you'll be an essential part of our clinical support team, providing support for clients and staff through client call handling, scheduling, insurance authorization, and administrative coordination.

Key Responsibilities

• Answer phones and take clients’ calls, providing accurate and satisfactory answers to questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on medication prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook; download prescription monitoring reports each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Maintain a professional dress code at all times.
• Help coordinate coverage when short‑staffed.
• Order and maintain all office supplies.
• Work with and support Clinical Directors and RDO on new initiatives and rollouts.
• Help to train new employees and orient new staff (day‑one welcome).
• Ensure all office processes and policies are being followed.
• Work closely with RDO on overall site management.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills, able to work well with a team, especially in stressful situations.
• Patient, empathetic, adaptable, and flexible.
• Strong time‑management, detail‑oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi‑line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Create a safe, productive work environment that is client‑focused.
• Desire to do a thorough job in a fast‑paced environment; must be detail‑oriented and highly organized.
• Maintain professional appearance and demeanor; interface well with clients and teammates in a mental health setting.
• Complete other office tasks as needed.
• Customer service skills.

Benefits and Advantages

• Competitive compensation and a wide range of benefits, including medical, dental, vision, low‑cost virtual care, dependent and domestic partner coverage, 401(k), and more.
• Immerse yourself in a community united by a deep commitment to improve mental health and revolutionize client care.
• Continuous learning guided by seasoned professionals, fostering career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, directly improving client lives.
• Work in an environment that celebrates collaborative success, effective communication, and unity.
• Receive comprehensive onboarding and ongoing educational resources tailored to cultivate your talents and ensure success.

Hourly compensation range: $20 – $23. Actual compensation may vary based on licensure, experience, market‑driven enhancements, and incentive opportunities.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.