Mental Health Clinic Admin Assistant - Part-Time, Growth

AUGUST ROSE HEALTH CENTER LLC; Glen Burnie (MD); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

AUGUST ROSE HEALTH CENTER LLC is seeking an Administrative Assistant to provide essential front-office and billing support at our outpatient mental health clinic. This part-time, in-person role supports our psychiatrist and mental health therapists with accurate scheduling and patient communications.

Responsibilities include insurance verification, obtaining authorizations, preparing claims, and maintaining secure electronic health records.

Qualifications

• High school diploma or equivalent is required; related coursework is a plus.
• Experience in administrative or office support, preferably in healthcare.
• Strong organizational and detail-oriented approach.
• Excellent communication and customer service skills.
• Familiarity with insurance verification, authorization, and billing processes.
• Proficiency in using EHR systems and Microsoft Office.

Responsibilities

• Scheduling appointments and coordinating the psychiatry and therapist calendars.
• Communicate with clients to schedule, reschedule, and confirm appointments with accuracy.
• Handle inquiries via phone, email, or in person with strong customer service.
• Verify insurance coverage and benefits prior to appointments; obtain authorizations.
• Assist clients in understanding coverage and potential out-of-pocket costs.
• Prepare and submit insurance claims for therapy services.
• Monitor claims and follow up on denials or delays; resolve billing inquiries with insurers.
• Maintain and update electronic health records accurately and securely.
• Ensure documentation complies with policies and legal/ethical standards.
• Assist with filing, data entry, and managing office supplies.
• Answer phones, route inquiries, and provide information to clients as needed.
• Collaborate with staff, therapists, and psychiatrist to support clinic operations.
• Foster a positive and welcoming environment for clients and staff.

Skills

Organizational skills

Communication

Customer service

Insurance knowledge

EHR experience

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

AUGUST ROSE HEALTH CENTER LLC is seeking an Administrative Assistant to provide essential front-office and billing support at our outpatient mental health clinic. This part-time, in-person role supports our psychiatrist and mental health therapists with accurate scheduling and patient communications.

Responsibilities include insurance verification, obtaining authorizations, preparing claims, and maintaining secure electronic health records.