Outpatient Mental Health Clinic Administrative Assistant - Bilingual

AUGUST ROSE HEALTH CENTER LLC; Glen Burnie (MD); Sur place; USD 21 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

AUGUST ROSE HEALTH CENTER LLC is seeking an Administrative Assistant to provide essential front-office and billing support at our outpatient mental health clinic. This part-time, in-person role supports our psychiatrist and mental health therapists with accurate scheduling and patient communications.

Responsibilities include insurance verification, obtaining authorizations, preparing claims, and maintaining secure electronic health records.

Qualifications

• High school diploma or equivalent is required; related coursework is a plus.
• Experience in administrative or office support, preferably in healthcare.
• Strong organizational and detail-oriented approach.
• Excellent communication and customer service skills.
• Familiarity with insurance verification, authorization, and billing processes.
• Proficiency in using EHR systems and Microsoft Office.

Responsabilités

• Scheduling appointments and coordinating the psychiatry and therapist calendars.
• Communicate with clients to schedule, reschedule, and confirm appointments with accuracy.
• Handle inquiries via phone, email, or in person with strong customer service.
• Verify insurance coverage and benefits prior to appointments; obtain authorizations.
• Assist clients in understanding coverage and potential out-of-pocket costs.
• Prepare and submit insurance claims for therapy services.
• Monitor claims and follow up on denials or delays; resolve billing inquiries with insurers.
• Maintain and update electronic health records accurately and securely.
• Ensure documentation complies with policies and legal/ethical standards.
• Assist with filing, data entry, and managing office supplies.
• Answer phones, route inquiries, and provide information to clients as needed.
• Collaborate with staff, therapists, and psychiatrist to support clinic operations.
• Foster a positive and welcoming environment for clients and staff.

Connaissances

Organizational skills

Communication

Customer service

Insurance knowledge

EHR experience

Formation

High school diploma or equivalent

Outils

EHR systems

Microsoft Office

Description du poste

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Are you an organized and detail-oriented individual with a passion for supporting the mental health and well-being of others? Join our reputable outpatient mental health clinic as an Administrative Assistant, where you will play a vital role in providing efficient administrative support to our psychiatrist and mental health therapists. Your exceptional organizational skills and dedication to assisting our clients with insurance-related matters will contribute to the smooth functioning of our clinic and ensure our clients receive the care they need.

• Job Title: Administrative Assistant
• Job Type: Part-Time
• Job Location: In-Person
• Compensation Range: $15-$19 an hour

Key Responsibilities:

• Scheduling Appointments:
• Coordinate and manage the appointment schedule for the psychiatrist and mental health therapists.
• Communicate with clients to schedule, reschedule, and confirm appointments, ensuring timely and accurate information.
• Handle appointment inquiries via phone, email, or in person, providing exceptional customer service to all clients.
• Insurance Verification and Authorization:
• Verify clients' insurance coverage and benefits prior to their appointments, ensuring accuracy and completeness of information.
• Obtain insurance authorizations for therapy services as required by insurance providers.
• Assist clients in understanding their insurance coverage and potential out-of-pocket expenses.
• Insurance Billing:
• Prepare and submit insurance claims for therapy services provided by the psychiatrist and mental health therapists.
• Monitor and track insurance claims to ensure timely payment and follow up on any denied or pending claims.
• Work collaboratively with insurance companies to resolve billing inquiries and discrepancies.
• Electronic Health Records (EHR) Management:
• Maintain and update clients' electronic health records accurately and securely.
• Ensure that all documentation complies with clinic policies and relevant legal and ethical standards.
• Administrative Support:
• Assist with general administrative tasks, including filing, data entry, and managing office supplies.
• Help with answering phone calls, directing inquiries to the appropriate staff, and providing information to clients as needed.
• Collaborative Teamwork:
• Collaborate effectively with other administrative staff, therapists, and the psychiatrist to support the overall clinic operations.
• Foster a positive and welcoming environment for clients and staff alike.

Requirements:

• High school diploma or equivalent; some college coursework or a related degree is a plus.
• Proven experience in administrative or office support roles, preferably in a healthcare or mental health setting.
• Strong organizational skills and attention to detail, ensuring accurate scheduling and billing procedures.
• Excellent communication and customer service skills, with the ability to empathize and interact professionally with clients.
• Familiarity with insurance verification, authorization, and billing processes.
• Proficiency in using electronic health records (EHR) systems and standard office software (e.g., "Microsoft Office").
• Ability to handle sensitive and confidential information with utmost discretion and professionalism.

Join our compassionate and dedicated team as an Administrative Assistant, and contribute to our mission of providing exceptional mental health services to our valued clients. Help us make a positive impact on the lives of individuals seeking support and healing.

Job Type: Part-time

Work Location: In person