Mental Health Client Care & Insurance Coordinator

Positive Change Counseling Center; La Mesa (CA); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Life insurance

EAP

Paid time off

Paid holidays

Zusammenfassung

Positive Change Counseling Center, a mental health practice serving San Diego region, seeks a Client Care Coordinator to support clients with insurance questions, scheduling, and billing. This onsite role emphasizes professional communication and HIPAA compliance while enhancing office efficiency.

Responsibilities include arranging appointments, addressing copayments, and coordinating with insurers for authorizations and denied claims. After training, a hybrid schedule may be available.

Qualifikationen

• High school diploma or GED required, associate degree or billing cert preferred.
• Minimum one year of clerical experience.
• Experience with Salesforce or AdvancedMD is highly desirable.
• Strong written and verbal communication skills; detail-oriented.
• Ability to learn new software quickly and manage multiple tasks.

Aufgaben

• Provide excellent customer service to potential clients seeking mental health treatment.
• Schedule appointments and match clients with appropriate therapists.
• Verify insurance coverage and copayments; contact insurers on denials.
• Answer calls and emails promptly; maintain HIPAA compliance.
• Support clinicians and clients to coordinate ongoing care and billing.

Kenntnisse

Customer service

Phone and email support

HIPAA compliance

Verbal communication

Written communication

Problem solving

Time management

Ausbildung

High school diploma or GED

Associate’s degree or billing certification (preferred)

Tools

Salesforce

AdvancedMD

Jobbeschreibung

Positive Change Counseling Center, a mental health practice serving San Diego region, seeks a Client Care Coordinator to support clients with insurance questions, scheduling, and billing. This onsite role emphasizes professional communication and HIPAA compliance while enhancing office efficiency.

Responsibilities include arranging appointments, addressing copayments, and coordinating with insurers for authorizations and denied claims. After training, a hybrid schedule may be available.