Client Care Coordinator

ARC Health; La Mesa, Northern (CA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

HSA and FSA options

Life insurance and AD&D

Job summary

Positive Change Counseling Center in La Mesa, CA is seeking a Client Care Coordinator to support clients with scheduling, insurance questions, and payments. This onsite role handles phone and email inquiries, verifies benefits, collects co-payments, and helps match clients with the right therapist while maintaining HIPAA standards.

There is potential for a hybrid schedule after training; compensation is $20–$22 per hour for a full-time, non-exempt position with benefits.

Qualifications

• High school diploma or GED required.
• Associate degree or billing certification preferred.
• Minimum one year of clerical experience.
• Experience with Salesforce and/or AdvancedMD highly desirable.
• Proficient in basic computer software and quick to learn new programs.
• Strong written, problem-solving, and verbal communication skills.

Responsibilities

• Provide excellent customer service to potential clients seeking mental health treatment and/or psychological testing.
• Schedule appointments and match potential clients with appropriate therapists.
• Verify client health insurance/benefit information and process authorizations.
• Collect co-payments and past-due balances from clients.
• Respond to phone calls and emails within the same business day.
• Maintain HIPAA compliance and adhere to company policies.

Skills

Customer service

Scheduling appointments

HIPAA compliance

Communication skills

Insurance verification

Phone & email handling

Attention to detail

Education

High school diploma or GED

Associate degree or billing certification preferred

Tools

Salesforce

AdvancedMD

Job description

Description

Client Care Coordinator

Location: Onsite - La Mesa, CA

Employment Type: Full-Time, W-2 Employee, Non-Exempt

Hourly Rate: $20-22/hr; paid bi-weekly

Schedule/Hours: Monday-Friday 8:00 AM-5:00 PM; 40 hrs/week

Join our amazing Administrative Support team as a Client Care Coordinator!

Positive Change Counseling Center is a mental health practice serving the greater San Diego area, Ventura, as well as telehealth clients throughout California. We pride ourselves on providing the best care for our clients by helping to match them with the right therapist, and by answering questions related to insurance benefits and client payments. In this role you will assist clients with any questions related to copayments and insurance coverage, answering all phone calls and emails professionally and kindly, making existing office systems more efficient, and scheduling new client appointments. In addition, you will be contacting insurance companies to obtain payment on denied claims to assist clients in receiving the correct coverage for their therapeutic services received at Positive Change Counseling Center.

There is an opportunity for a hybrid schedule after initial training is completed!

Client Care Coordinator Responsibilities:

• Provide excellent customer service to potential clients seeking mental health treatment and/or psychological testing
• Schedule appointments - we take great pride in matching potential clients with the best therapist for them
• Comply with company policies and procedures including HIPAA, ethics, conduct, and safe working expectations
• Verify client health insurance/benefit information
• Collaborate with clinicians and clients to support ongoing care
• Collecting co-payments and past-due balances from clients
• Request and process necessary authorizations for new referrals
• Answer phone calls and emails within the same business day or the following business day if received after 4 pm
• Verify client eligibility at beginning of the new calendar year
• Perform clerical duties including typing, filing, and completing forms
• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
• Sort incoming mail and deliver to appropriate individuals; process outgoing mail

Compensation and Benefits:

• Compensation: $20-22/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Client Care Coordinator Qualifications:

• High school diploma or GED required
• Associate’s degree or billing certification preferred
• Minimum one year of previous clerical experience
• Previous experience with Salesforce and/or AdvancedMD highly desirable
• Proficient in basic computer software and can quickly learn to use new programs
• Shows ability to quickly finish very detailed work
• Display excellent written, problem-solving, and verbal communication skills
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Display excellent written, problem-solving, and verbal communication skills
• Shows ability to quickly finish very detailed work
• Proficient in basic computer software and can quickly learn to use new programs
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents
• Service Orientation - Actively looking for ways to help people
• Time Management - Managing one's own time effectively
• Prioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Stationary - Prolonged periods in a stationary position at a desk
• Lifting - Must be able to lift and carry up to 15 lbs

About Positive Change Counseling Center:

Positive Change Counseling Center is a compassionate, client-centered mental health practice dedicated to helping individuals, couples, and families create meaningful and lasting change. Our clinicians provide evidence-based therapy in a supportive and collaborative environment, tailoring care to meet each client’s unique goals and needs.

Since 2006, we’ve remained committed to supporting our therapists as much as our clients. Positive Change Counseling Center fosters a culture of teamwork, professional growth, and clinical integrity, allowing clinicians to focus on impactful therapeutic work without the administrative burdens of managing a private practice. We value diverse backgrounds, perspectives, and clinical approaches, and strive to create an inclusive space where clinicians feel supported and empowered to do their best work.

Positive Change Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Positive Change Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Positive Change Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [e-mail].