Client Care & Scheduling Specialist

ARC Health Partners; La Mesa (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan with employer 4

Comprehensive medical insurance

Dental insurance

Vision insurance

HSA with employer contribution

FSA options

Employer-paid life insurance and AD&D

Employee Assistance Program (EAP)

Paid time off and holidays

Job summary

ARC Health Partners in La Mesa, CA is seeking a Client Care Coordinator to support our mental health practice. The role focuses on answering phones, assisting clients with insurance questions, scheduling appointments, and improving administrative workflows.

The position offers full-time hours, onsite work initially with potential for hybrid scheduling after training, and a comprehensive benefits package including retirement planning and health coverage.

Qualifications

• High school diploma or GED required.
• Associate’s degree or billing certification preferred.
• Minimum one year of clerical experience.
• Experience with Salesforce and/or AdvancedMD highly desirable.
• Proficient in basic computer software and can learn new programs.
• Ability to finish very detailed work.
• Excellent written, problem-solving, and verbal communication skills.
• Active listening and time management.
• Prioritization and ability to adapt to changing priorities.
• Lifting up to 15 lbs and prolonged desk work.

Responsibilities

• Provide excellent customer service to potential clients seeking mental health treatment.
• Schedule appointments and match potential clients with therapists.
• Verify client health insurance/benefit information and copayments.
• Answer phone calls and emails professionally and promptly.
• Collaborate with clinicians to support ongoing care.
• Perform clerical duties including typing, filing, and forms.
• Operate standard office equipment and manage mail flow.

Skills

Clerical experience

Attention to detail

Written communication

Verbal communication

Time management

Active listening

Prioritization

Reading comprehension

Oral comprehension

Service orientation

Lifting 15 lbs

Stationary

Education

High school diploma or GED

Associate’s degree or billing certification preferred

Tools

Salesforce

AdvancedMD

Microsoft Office

Job description

ARC Health Partners in La Mesa, CA is seeking a Client Care Coordinator to support our mental health practice. The role focuses on answering phones, assisting clients with insurance questions, scheduling appointments, and improving administrative workflows.

The position offers full-time hours, onsite work initially with potential for hybrid scheduling after training, and a comprehensive benefits package including retirement planning and health coverage.