Mental Health Care Concierge

Clarity Clinic; Evanston (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

EAP services

401k match

Wellness reimbursement

Career growth

PTO & sick days

Job summary

Clarity Clinic in Evanston, IL seeks an organized healthcare support specialist to manage patient communication, scheduling, and care coordination. You will act as the first point of contact for patients, assist with medications, and navigate insurance questions with warmth and professionalism.

Role requires EMR proficiency, attention to detail, and the ability to work across multiple locations if needed. Competitive hourly pay and full benefits are offered.

Qualifications

• Associate degree or five years of related experience in lieu of a degree.
• Minimum of 1 year experience in a healthcare or customer service role.
• Proficient in healthcare technology and EMR systems.

Responsibilities

• Provide excellent customer service via phone, email, SMS, and patient portal.
• Be the welcoming, professional first contact for new and returning patients.
• Assist with inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Greet, check in, and check out patients; support provider scheduling and clinic operations.

Skills

Customer service excellence

Communication

Detail oriented

Problem solving

Multilocational work

Education

Associate degree or equivalent

Tools

EMR systems

Job description

Clarity Clinic in Evanston, IL seeks an organized healthcare support specialist to manage patient communication, scheduling, and care coordination. You will act as the first point of contact for patients, assist with medications, and navigate insurance questions with warmth and professionalism.

Role requires EMR proficiency, attention to detail, and the ability to work across multiple locations if needed. Competitive hourly pay and full benefits are offered.