Patient Care Coordinator - Evanston

Clarity Clinic; Evanston (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

EAP services

401k match

Wellness reimbursement

Career growth

PTO & sick days

Job summary

Clarity Clinic in Evanston, IL seeks an organized healthcare support specialist to manage patient communication, scheduling, and care coordination. You will act as the first point of contact for patients, assist with medications, and navigate insurance questions with warmth and professionalism.

Role requires EMR proficiency, attention to detail, and the ability to work across multiple locations if needed. Competitive hourly pay and full benefits are offered.

Qualifications

• Associate degree or five years of related experience in lieu of a degree.
• Minimum of 1 year experience in a healthcare or customer service role.
• Proficient in healthcare technology and EMR systems.

Responsibilities

• Provide excellent customer service via phone, email, SMS, and patient portal.
• Be the welcoming, professional first contact for new and returning patients.
• Assist with inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Greet, check in, and check out patients; support provider scheduling and clinic operations.

Skills

Customer service excellence

Communication

Detail oriented

Problem solving

Multilocational work

Education

Associate degree or equivalent

Tools

EMR systems

Job description

In this role, you will:

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).

Shift I: 7:30am - 4:00pm

Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm

Shift III: 12:00pm - 8:30pm

Saturday: 9:00am - 5:00pm (rotating)

Key Responsibilities:

Patient Communication & Support

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination
• Assist with patient emergencies or admissions in a calm, supportive manner

Electronic Medical Records (EMR) & Patient Management

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

Medication Coordination

• Facilitate medication refill requests and coordinate with pharmacies and providers
• Support patients with clear communication regarding medication policies and timelines

Insurance Navigation & Billing

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect payments professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

Clinical Operations

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic approach to patient care
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work across multiple locations if needed
• Proficiency in healthcare technology and EMR systems

Perks & Benefits:

• Compensation: $23.00-$25.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development
• Accrued PTO and sick/wellness days

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.