Patient Care Coordinator

Clarity Clinic; Lakeview (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

Job summary

Clarity Clinic is seeking a dedicated Patient Care Coordinator (PCC) to join our interdisciplinary private practice. As the first point of contact, you will ensure a seamless patient experience across scheduling, insurance, and care coordination in an onsite, full-time role.

You will work closely with providers and operations staff to support appointments, medication coordination, and patient communication, maintaining EMR records and facilitating smooth billing and follow-ups as needed.

Qualifications

• Healthcare or customer service background required.
• Excellent communication and organizational skills.
• Ability to work across multiple locations if needed.
• Prior experience with EMR systems is preferred.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Act as the welcoming first point of contact for new and returning patients.
• Coordinate appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Maintain accurate patient records and communicate provider messages and reminders.
• Explain insurance coverage, co-pays, and prior authorizations in patient-friendly terms.
• Support clinic operations, scheduling, and leadership initiatives as needed.

Skills

Customer service

Communication

Empathy

Administrative skills

EMR Systems

Education

Associate degree or equivalent experience

Job description

Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.

We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service.

In this role, you will:

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).

Shift I: 7:30am - 4:00pm

Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm

Shift III: 12:00pm - 8:30pm

Saturday: 9:00am - 5:00pm (rotating)

Key Responsibilities:

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination
• Assist with patient emergencies or admissions in a calm, supportive manner

Electronic Medical Records (EMR) & Patient Management

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

Medication Coordination

• Facilitate medication refill requests and coordinate with pharmacies and providers
• Support patients with clear communication regarding medication policies and timelines

Insurance Navigation & Billing

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect payments professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

Clinical Operations

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic approach to patient care
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work across multiple locations if needed
• Proficiency in healthcare technology and EMR systems
• Compensation: $23.00-$25.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development
• Accrued PTO and sick/wellness days

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.