Onsite Patient Care Coordinator - Mental Health

Clarity Clinic, PLLC; Evanston (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

EAP services

Wellness reimbursement

401k match

PTO

Sick days

Job summary

Clarity Clinic, PLLC in Evanston, IL is seeking a Patient Care Coordinator to be the empathetic first point of contact for patients. This full-time, onsite role blends administrative healthcare operations with high-touch service, supporting scheduling, communications, insurance coordination, and care navigation.

You will collaborate with providers and staff to maintain accurate records, coordinate care, and ensure a positive patient experience.

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree.
• Minimum of 1 year experience in a healthcare or customer service role.
• Strong communication skills with a warm, empathetic approach to patient care.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Maintain and update patient records in EMR.
• Generate and review reports to ensure smooth patient care.
• Verify insurance coverage and collect payments professionally.
• Greet, check in, and check out patients; support scheduling.

Skills

Patient care

Communication

Organization

Empathy

Education

Associate's degree

Tools

EMR systems

Job description

Clarity Clinic, PLLC in Evanston, IL is seeking a Patient Care Coordinator to be the empathetic first point of contact for patients. This full-time, onsite role blends administrative healthcare operations with high-touch service, supporting scheduling, communications, insurance coordination, and care navigation.

You will collaborate with providers and staff to maintain accurate records, coordinate care, and ensure a positive patient experience.