Mental Health Admissions & Office Coordinator

Odyssey Behavioral Group; Glen Allen (VA); On-site; USD 29,000 - 41,000; Full time

Job summary

Odyssey Behavioral Group is seeking an Entry-level Office Coordinator in Glen Allen, VA to support daily operations at a mental health treatment center. You will handle client check-in, admissions support, patient records, payments, and reporting in a confidential, compliant environment.

You will coordinate with admissions staff and leadership, maintain the facility, and ensure smooth front-d desk activities along with basic IT and office tasks.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum two years of administrative experience in a behavioral health setting.
• Knowledge of behavioral health terminology.
• Experience with Salesforce CRM or other client relationship management software.
• Experience working with physicians and therapists preferred.

Responsibilities

• Greets clients and guests in a warm and welcoming manner.
• Ensures facility is welcoming, tidy, and well maintained.
• Responsible for using Regions OnePass to make deposits.
• Conducts all medical records activities in a confidential manner.
• Facilitates communications with Admissions Coordinator and/or Executive Director for each admission.
• Assists with admissions process, creates client medical record, and provides new client orientation.
• Tracks and maintains a variety of reports in a timely and accurate manner.
• Ensures safety inspections and licensure-related tasks are completed within guidelines.
• Maintains phone system and IT equipment with help desk staff.
• Attends trainings within assigned time frames.
• Main point person to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available for supervision.
• Provides backup support to admissions coordinators and general administrative support.

Skills

Customer service

Confidentiality

Attention to detail

Communication skills

Technology proficiency

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce CRM

Microsoft Office

Excel

Job description

Odyssey Behavioral Group is seeking an Entry-level Office Coordinator in Glen Allen, VA to support daily operations at a mental health treatment center. You will handle client check-in, admissions support, patient records, payments, and reporting in a confidential, compliant environment.

You will coordinate with admissions staff and leadership, maintain the facility, and ensure smooth front-d desk activities along with basic IT and office tasks.