Mental Health Office Coordinator: Client Services & Admin

Pasadena Villa Outpatient; Glen Allen (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Pasadena Villa Outpatient seeks an Office Coordinator to support day-to-day operations at a specialized mental health treatment center. You will manage client relationships, admissions, and medical records with strict confidentiality and accuracy.

The role requires strong customer service, organizational skills, and proficiency with Salesforce CRM and Microsoft Office. On-site work and collaboration with clinicians and staff are essential.

Qualifications

• Minimum two years of administrative experience in a behavioral health setting.
• Experience with Salesforce CRM or similar client relationship management software is preferred.
• Strong knowledge of HIPAA and confidentiality standards; excellent written and verbal communication.

Responsibilities

• Greets clients and guests in a welcoming manner.
• Maintains a tidy, professional facility environment.
• Handles admissions processes and creates/updates client medical records.
• Tracks reports and ensures timely completion of regulatory inspections.
• Provides backup support to admissions coordinators and handles daily administrative tasks.

Skills

Customer service

HIPAA confidentiality

Attention to detail

Verbal and written communication

Technology proficiency

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce CRM

Microsoft Office Suite

Excel

Job description

Pasadena Villa Outpatient seeks an Office Coordinator to support day-to-day operations at a specialized mental health treatment center. You will manage client relationships, admissions, and medical records with strict confidentiality and accuracy.

The role requires strong customer service, organizational skills, and proficiency with Salesforce CRM and Microsoft Office. On-site work and collaboration with clinicians and staff are essential.