Men's Inn Relief Counselor

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Pine Street Inn in Boston, MA is seeking a Guest Services Specialist to help maintain a safe shelter environment and provide direct guest care. The role emphasizes timely response to guest needs, housing pathway development, and connecting guests to housing and supportive resources.

The position requires a High School diploma or GED and at least one year of human services experience. Preferred qualifications include a MA driver’s license, bilingual English/Spanish, Narcan administration, and

Qualifications

• Minimum of one (1) year of experience in the Human Services field
• High School diploma or GED is required
• Bilingual English/Spanish is preferred
• Valid MA driver’s license in good standing is preferred
• Experience administering Narcan and knowledge of addiction, recovery, and mental illness is preferred
• Knowledge of issues pertaining to the homeless and area resources is preferred

Responsibilities

• Direct care of guests and respond to guest needs in a timely and professional manner
• Assist with development and implementation of a housing pathway
• Connect guests to housing and appropriate resources
• Assist guests in accessing substance abuse, mental health, and medical resources
• Enter data into HMIS and document reports according to agency policy
• Make sound decisions and seek guidance from a supervisor when needed

Skills

Bilingual English/Spanish

Narcan administration

HMIS data entry

Guest services knowledge

Education

High School diploma or GED

Job description

Description

On Call as Needed,10:45 p.m. – 7:15 a.m., Essential position during weather and other emergencies.

Pays

Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided is based on relevant experience and skill set). For hours worked between 11:00pm-7am, you will receive an additional $2.00/hour.

LOCATION:

444 Harrison Ave – Boston, MA

LOCATION:

444 Harrison Ave – Boston, MA

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

REQUIREMENTS:

QUALIFICATIONS:

EDUCATION/TRAINING:

• High School diploma or GED

KNOWLEDGE/EXPERIENCE:

• Minimum of one (1) year of experience in the Human Services field

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources